Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Job ID: R76136
Location: Toronto, Ontario
We believe that great research inspires great design. As a Design Researcher, you will work on our growing Canadian Design & CX Insights Team which includes Design Strategists, Product Designers, and Researchers. Our team’s mission is to create engaging and effortless customer experiences by instilling human-centered design in our culture, driving value for both customer and business. Reporting to the CX Insights Manager, you will partner with designers, product managers, tech leads, and other business partners to ensure we understand our customers and their needs and are designing usable solutions that meet those needs. You will work across the entire breadth of the design process, from generative through to evaluative research, applying both qualitative and quantitative methodologies.
We are looking for someone who is passionate about understanding people and what makes them tick, and who can help us grow our design research capabilities and expertise. If this sounds like you, we can’t wait to meet you!
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
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