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Ricoh Canada

  • January 23, 2020

Ricoh Canada Inc. has always been on the forefront of workplace innovation. As a key part of the Ricoh Way, people are at the core of everything we do. You’ll be a key part of the more than 2,400 diverse and dedicated team members we have across the country. So whether you’re on day five or five thousand of your career at Ricoh, we pride ourselves on building a culture designed to help you reach your potential as an employee and a person.

Server Operations Centre Analyst
Location: This role can be based in Calgary, Toronto, Burnaby, Kelowna or anywhere else in Canada

The Server Operations Center (SOC) role is to administer and optimize company servers and related components to achieve high performance of the various business services supported by tuning the servers as necessary. This includes ensuring the availability of client/server applications, fulfilling all relevant requests, and developing processes and procedures for the ongoing management of the server environment. Where issues are not able to be resolved by the SOC Tier 2 Administrator, they are required to escalate to the next level of Professional Services support, or to engage additional resources within the on-site team, or Network Operations Center (NOC).

The SOC Administrator will also play an active role with BaaS and MSS Endpoint, providing administration and support when required. Where applicable, the SOC Administrator will assist in overseeing the physical security, integrity, and safety of our customers data center/server farms. Act as a technical mentor and leader to the Tier 1 and 1.5 team members.