- March 21, 2023
Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Location: St. Catharines, ON
In accordance with established procedures, policies and available tools, the successful candidate is responsible for handling inbound traffic in store and outbound calls from all Cogeco systems in a timely and professional manner. The mandate is to maximize all sales opportunities, resolve customer issues and ensure an optimal level of quality customer service.
This role places a major focus on providing efficient and friendly service to customers who visit the Cogeco retail store. The duties include but are not limited to: actively promoting Company products and services at every opportunity, identifying sales opportunities, and providing an optimal level of professional service to all customers. The expectation of this position is that agents are highly driven and consistently working to achieve and exceed their targets. The Specialist thrives on competition and achievement and is determined to be a top performer, who is comfortable taking on challenges, is resilient and can overcome rejection in pursuing sales opportunities.
This is a part-time, regular (permanent) opportunity that requires flexible evening and weekend availability.