Canadian Institute for Health Information (CIHI)
- January 12, 2023
We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the healthcare field. We are an independent, not-for-profit organization and together with our partners, we provide essential information on Canada’s health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada’s healthcare systems.
Location: Toronto, ON; Ottawa, ON
Reporting to the Manager, Infrastructure Business Operations, the Team Lead leads and motivates the IT Support Technicians locally and remotely (Ottawa & Toronto) to provide exceptional service, support and evolution of CIHI’s IT infrastructure, with a focus on endpoint solutions, processes, ensuring the team is aligned and positioned for success.
The Team Lead ensures technical platforms remain stable and compliant with existing Information Security Management System (ISMS), ITS and ITIL, policies, processes and standards, and provides a positive customer experience when internal employees interact with IT.
As an experienced and innovative leader, the Team Lead effectively prioritizes and develops work and resource plans necessary to respond and align to organizational and service needs. Closely monitors industry trends and gathers internal and external input to influence and drive technology and service decisions to support productivity, evolution and continuous improvement of the technical environment and ensures compliance to internal policies, processes and standards.