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Export Development Canada (EDC)

  • February 23, 2021

When you join our team, you’ll be helping Canadian companies bring their vision, passion and innovation to the global marketplace. Your knowledge and expertise will support more than 13,000 Canadian companies and their customers in as many as 200 markets worldwide. You’ll work shoulder-to-shoulder with the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making a difference every day—for companies, for Canada and for the people you work with.

Manager, Technology Service Desk
Location: Ottawa, ON

The Technology Service Desk is the single point of contact between EDC’s IT services and EDC users for day-to-day activities. The Manager’s primary role is to lead and develop the team, consisting of high-performance service desk professionals and third parties to continuously enhance technology support and services delivered throughout EDC. The Technology Service Desk Manager is the team’s resource and hiring manager, involved in all aspects of the team members work areas, including scheduling, prioritizing, workload allocation, skills development, coaching, mentoring, and performance management.

The Technology Service Desk Manager must establish a culture of continuous improvement, oriented to internal client delivery, ensuring technology is meeting SLA’s for incidents and service requests while achieving operational efficiencies and fostering broad relationships with internal and vendor partners.