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VIA Rail Canada

  • January 10, 2023

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure and reservation system, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

Manager, Customer Experience (Bilingual)
Location: Toronto, ON

To achieve our goal, we are looking for an experienced Customer Experience Manager. Someone who will be able to oversee, mentor and develop a team of employees providing a wide range of customer service activities at our Toronto station. As a Customer Experience manager, you will play a key role at Union Station where you will be overseeing day to day employee activities, staffing levels, on time departures, handling emergency responses, customer issues and platform management, as well as maintaining ongoing external shareholder relationships.

Interested in providing the best service in one of the busiest stations in Canada with an experienced and dedicated team?